Pulsar stands behind the quality of its products. This Warranty Policy explains what is covered and how to make a claim.
Warranty Coverage
Most Pulsar products come with a warranty against manufacturing defects (the exact warranty period is mentioned on the product page or packaging - typically up to 1 year). The warranty covers faults in materials and workmanship under normal use.
What Is Not Covered
- Physical damage, cracks or damage from drops.
- Water or liquid damage (unless the product is rated for it).
- Damage from misuse, tampering or unauthorized repair.
- Normal wear and tear, and consumable parts such as ear tips or cables where noted.
- Products without valid proof of purchase.
How to Claim Warranty
To claim warranty, contact us with your order number, the product name and a short description (photos or a video of the issue help us resolve it faster). Our team will verify and guide you through the next steps.
Claim Process
- Reach out via WhatsApp or email with your details.
- Our team reviews the issue and confirms eligibility.
- If approved, we arrange a repair, replacement or suitable solution.
Contact for Warranty
Email support@pulsar.pk or WhatsApp +92 344 4370626 (Open Daily, 10:00 AM - 8:00 PM).