Your satisfaction matters to us. This Exchange and Refund Policy explains when and how you can return or exchange a product.
Return and Exchange Window
You may request a return or exchange within 7 days of receiving your order, provided the item meets the conditions below.
Conditions
- The product must be unused, in its original condition and complete with all packaging, accessories and tags.
- Valid proof of purchase (order number or receipt) is required.
- The product must not be physically damaged by the customer.
Non-Returnable Items
For hygiene and safety reasons, certain items (such as in-ear products where the seal is opened) may not be eligible for return unless they arrived faulty.
Faulty or Wrong Items
If you received a defective, damaged or incorrect item, contact us immediately and we will arrange a replacement or refund at no extra cost.
How to Request
Contact us with your order number and reason for the return or exchange. Once approved, we will guide you on how to send the item back.
Refunds
After we receive and inspect the returned item, approved refunds are processed to your original payment method or as store credit, usually within a few business days.
Contact Us
Email support@pulsar.pk or WhatsApp +92 344 4370626.